How can we help you today?

Find answers to the most common issues regarding your eSIM, refunds, and more.

Search for topic

faq hero banner

What is an eSIM and how does it work?
Is my device eSIM compatible?
Can I top up my eSIM?
How do I choose the right data pack?
Do I need to activate roaming?
What speeds can I expect?

How can I directly install and activate an eSIM on Apple device?
Why purchase your travel eSIM before traveling?
How can I directly install and activate an eSIM on Apple devices?
How can I install an eSIM on Apple devices via QR code?
How can I install an eSIM on Android (Samsung, Google, Xiaomi, etc.) devices via QR code?
How can I directly install and activate an eSIM on Android (Samsung, Google, Xiaomi, etc.) devices?

When does my data pack activate?
Can I use my data pack or eSIM as a Hotspot?
Does my eSIM include with a phone number?
How do I check my remaining data?
How long will my eSIM stay active?
What happens when I run out of data or validity days?

How can I request a refund for my eSIM?
What payment methods does rova accept?
My eSIM payment won’t process
Are there any hidden fees when purchasing an eSIM?
How to get a receipt for your eSIM purchase?
Where to find my eSIM Order History?

How do I check if my device is compatible with rova eSIM?
Which phones are compatible with rova travel eSIMs
Is the Samsung Galaxy 21 eSIM compatible?
Is the Google Pixel 3 eSIM compatible?
Is the Samsung Galaxy S20 FE eSIM compatible?
Is the iPhone 8 eSIM compatible?

I can’t activate my travel eSIM. What should I do?
My eSIM is activated, but not working. What should I do?
I received an error while scanning the QR code. What should I do?
Why is my data speed slow?
I am not seeing any service bars right after installing the eSIM?
How to fix my eSIM connection issues?

Do you support Apple devices bought from Mainland China?

No. iPhones from Mainland China do not support eSIM. Apple devices from Hong Kong and Macao may also have limited eSIM support.

For more information, check our compatibility guide or contact our support team.

Was this article helpful?

Related articles

Can’t find what you need?

Do you still need help?

Contact us at WhatsApp or email for support

Let’s chat Email us

Your journey starts here

Plan your next adventure. Ready for your next destination?

Choose your next destination

Download the rova travel eSIM app

Download the rova travel eSIM app

Download the rova travel eSIM app

Easily purchase, manage, and top up eSIMs on-the-go.

190+ countries covered
Installs in minutes
No roaming bill surprises