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- What is an eSIM and how does it work?
- Is my device eSIM compatible?
- Can I top up my eSIM?
- How do I choose the right data pack?
- Do I need to activate roaming?
- What speeds can I expect?
- How can I directly install and activate an eSIM on Apple device?
- Why purchase your travel eSIM before traveling?
- How can I directly install and activate an eSIM on Apple devices?
- How can I install an eSIM on Apple devices via QR code?
- How can I install an eSIM on Android (Samsung, Google, Xiaomi, etc.) devices via QR code?
- How can I directly install and activate an eSIM on Android (Samsung, Google, Xiaomi, etc.) devices?
- When does my data pack activate?
- Can I use my data pack or eSIM as a Hotspot?
- Does my eSIM include with a phone number?
- How do I check my remaining data?
- How long will my eSIM stay active?
- What happens when I run out of data or validity days?
- How can I request a refund for my eSIM?
- What payment methods does rova accept?
- My eSIM payment won’t process
- Are there any hidden fees when purchasing an eSIM?
- How to get a receipt for your eSIM purchase?
- Where to find my eSIM Order History?
- How to check if my device is compatible?
- Which phones are compatible with rova travel eSIMs
- Is the Samsung Galaxy 21 eSIM compatible?
- Is the Google Pixel 3 eSIM compatible?
- Is the Samsung Galaxy S20 FE eSIM compatible?
- Is the iPhone 8 eSIM compatible?
- I can’t activate my travel eSIM. What should I do?
- My eSIM is activated, but not working. What should I do?
- I received an error while scanning the QR code. What should I do?
- Why is my data speed slow?
- I am not seeing any service bars right after installing the eSIM?
- How to fix my eSIM connection issues?
How to fix my eSIM connection issues?
There are multiple reasons why your eSIM may appear connected to the network, but is not getting an Internet connection on a 4G/LTE network.
You may experience the following problems when the eSIM is not connected to a data network:
- Extremely slow download/upload speeds Only "E" (Edge) appears in the signal status, no 4G/LTE
- No Internet connection, even though eSIM shows a connection
To troubleshoot the above issues, please follow these steps:
Before you begin installation with a QR code, there are a few important points to be aware of:
- You must have the QR code on another screen or device to scan it with your phone camera.
- Make sure you have a stable internet connection throughout the process.
- Please note that the QR code can only be scanned once.
Still no data connection
- If you are sure that the below steps do not resolve the issue, it is possible you are in an area without service, or there is a network issue out of our control that is affecting service. The best thing to do is wait and check later.
- Leave the Network Selection set to Automatic, and the device will continue searching for a signal.
- Please feel free to contact us if you need to manually select a network, as we can tell you which network is the best to connect to.
If the problem still persist:
Follow the guide below to check the network informations in your devices.
1. Are you in the eSIM service area?
Please note that an Italian eSIM will only work in Italy, a USA eSIM will only connect in the USA, and so on. You can install the eSIM on your device any time, but it will not connect to a network until you arrive in your destination.
2. Turn on Roaming Data Roaming
Data must be enabled for the eSIM to connect to a network.
Apple iOS (iPhone)
- In your phone's Settings, go to Cellular and select the eSIM data pack under Cellular Plans. The eSIM pack may be called "Secondary" or "Personal."
- Make sure Turn On This Line is set to ON.
- Make sure Roaming Data is set to ON.
- Set your phone to use the eSIM for mobile data
Android Only - Configure APN
If you are using an eSIM on an Android device and there is no data connection, please check the APN settings by following the steps below:
- In your phone's Settings, go to Mobile & Network
- Tap the eSIM pack, then go to Access Point Names
- Tap Menu, then tap New APN
- In the first field called APN, enter globaldata. If there is anything filled in username or password, delete it. Only the APN name is required.
- Return to the previous screen and select the new APN.
3. Reset the data connection
On your device Settings screen, enable Airplane Mode and wait 30 seconds, then switch off again. This will force the device to re-connect to the cellular network. Wait up to 15 minutes for the eSIM data pack to successfully authenticate and begin receiving 4G/LTE data.
4. Manually select a network
If resetting the data connection does not work, you may need to select a network manually.
Apple iOS (iPhone)
- Open Settings/Configuration
- Go to Cellular and select the eSIM data pack under Cellular Plans
- Tap Network Selection, and on the following screen, switch Automatic to Off. Wait for the list of available networks to appear.
- Manually select an available network, and wait for the signal status to update. You should see the signal status in the top bar switch to "Searching" when you select a new network.
- After finding a network that connects, toggle Automatic back to On.
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