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Find answers to the most common issues regarding your eSIM, refunds, and more.

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What is an eSIM and how does it work?
Is my device eSIM compatible?
Can I top up my eSIM?
How do I choose the right data pack?
Do I need to activate roaming?
What speeds can I expect?

How can I directly install and activate an eSIM on Apple device?
Why purchase your travel eSIM before traveling?
How can I directly install and activate an eSIM on Apple devices?
How can I install an eSIM on Apple devices via QR code?
How can I install an eSIM on Android (Samsung, Google, Xiaomi, etc.) devices via QR code?
How can I directly install and activate an eSIM on Android (Samsung, Google, Xiaomi, etc.) devices?

When does my data pack activate?
Can I use my data pack or eSIM as a Hotspot?
Does my eSIM include with a phone number?
How do I check my remaining data?
How long will my eSIM stay active?
What happens when I run out of data or validity days?

How can I request a refund for my eSIM?
What payment methods does rova accept?
My eSIM payment won’t process
Are there any hidden fees when purchasing an eSIM?
How to get a receipt for your eSIM purchase?
Where to find my eSIM Order History?

How do I check if my device is compatible with rova eSIM?
Which phones are compatible with rova travel eSIMs
Is the Samsung Galaxy 21 eSIM compatible?
Is the Google Pixel 3 eSIM compatible?
Is the Samsung Galaxy S20 FE eSIM compatible?
Is the iPhone 8 eSIM compatible?

I can’t activate my travel eSIM. What should I do?
My eSIM is activated, but not working. What should I do?
I received an error while scanning the QR code. What should I do?
Why is my data speed slow?
I am not seeing any service bars right after installing the eSIM?
How to fix my eSIM connection issues?

Should I buy my eSIM before travelling or upon arrival?

We recommend purchasing and installing your rova eSIM before you travel.

Set up in advance: Install your eSIM 1 to 2 days before departure
Use a reliable connection: Complete the installation while you have access to Wi Fi
Arrive ready: Get connected for maps, rides and more as soon as you land

Activate your data pack only when you arrive at your destination to make the most of its validity.

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Download the rova travel eSIM app

Download the rova travel eSIM app

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