• What is an eSIM and how does it work?
  • Is my device eSIM compatible?
  • Can I top up my eSIM?
  • How do I choose the right data pack?
  • Do I need to activate roaming?
  • What speeds can I expect?

  • How can I directly install and activate an eSIM on Apple device?
  • Why purchase your travel eSIM before traveling?
  • How can I directly install and activate an eSIM on Apple devices?
  • How can I install an eSIM on Apple devices via QR code?
  • How can I install an eSIM on Android (Samsung, Google, Xiaomi, etc.) devices via QR code?
  • How can I directly install and activate an eSIM on Android (Samsung, Google, Xiaomi, etc.) devices?

  • When does my data pack activate?
  • Can I use my data pack or eSIM as a Hotspot?
  • Does my eSIM include with a phone number?
  • How do I check my remaining data?
  • How long will my eSIM stay active?
  • What happens when I run out of data or validity days?

  • How can I request a refund for my eSIM?
  • What payment methods does rova accept?
  • My eSIM payment won’t process
  • Are there any hidden fees when purchasing an eSIM?
  • How to get a receipt for your eSIM purchase?
  • Where to find my eSIM Order History?

  • How to check if my device is compatible?
  • Which phones are compatible with rova travel eSIMs
  • Is the Samsung Galaxy 21 eSIM compatible?
  • Is the Google Pixel 3 eSIM compatible?
  • Is the Samsung Galaxy S20 FE eSIM compatible?
  • Is the iPhone 8 eSIM compatible?

  • I can’t activate my travel eSIM. What should I do?
  • My eSIM is activated, but not working. What should I do?
  • I received an error while scanning the QR code. What should I do?
  • Why is my data speed slow?
  • I am not seeing any service bars right after installing the eSIM?
  • How to fix my eSIM connection issues?

Which iPhones support eSIMs?

Most iPhones support eSIMs; however, please note that restrictions might be applied in certain cases: 

  1. iPhone devices from Mainland China don't support eSIM. You can check the country model of your device.
  2. In Hong Kong and Macao, only the iPhone SE (2nd generation), iPhone SE (3rd generation), and iPhone XS feature eSIM.
  3. Learn about fixing issues with Dual SIM when using two nano-SIM cards in China mainland, Hong Kong, and Macao. 

The eSIM-compatible iPhone models include:

  • iPhone 15
  • iPhone 15 Plus
  • iPhone 15 Pro
  • iPhone 15 Pro Max
  • iPhone 14
  • iPhone 14 Plus
  • iPhone 14 Pro
  • iPhone 14 Pro Max
  • iPhone 13
  • iPhone 13 Mini
  • iPhone 13 Pro
  • iPhone 13 Pro Max
  • iPhone 12
  • iPhone 12 Mini
  • iPhone 12 Pro
  • iPhone 12 Pro Max
  • iPhone 11
  • iPhone 11 Pro
  • iPhone 11 Pro Max
  • iPhone XS
  • iPhone XS Max
  • iPhone XR
  • iPhone SE (2020)
  • iPhone SE (2022)
  • iPad mini (5th generation and later)
  • iPad (7th generation and later)
  • iPad Air (3rd generation and later)
  • iPad Pro 11-inch (all generations)
  • iPad Pro 12.9-inch (3rd and later)

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