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- What is an eSIM and how does it work?
- Is my device eSIM compatible?
- Can I top up my eSIM?
- How do I choose the right data pack?
- Do I need to activate roaming?
- What speeds can I expect?
- How can I directly install and activate an eSIM on Apple device?
- Why purchase your travel eSIM before traveling?
- How can I directly install and activate an eSIM on Apple devices?
- How can I install an eSIM on Apple devices via QR code?
- How can I install an eSIM on Android (Samsung, Google, Xiaomi, etc.) devices via QR code?
- How can I directly install and activate an eSIM on Android (Samsung, Google, Xiaomi, etc.) devices?
- When does my data pack activate?
- Can I use my data pack or eSIM as a Hotspot?
- Does my eSIM include with a phone number?
- How do I check my remaining data?
- How long will my eSIM stay active?
- What happens when I run out of data or validity days?
- How can I request a refund for my eSIM?
- What payment methods does rova accept?
- My eSIM payment won’t process
- Are there any hidden fees when purchasing an eSIM?
- How to get a receipt for your eSIM purchase?
- Where to find my eSIM Order History?
- How to check if my device is compatible?
- Which phones are compatible with rova travel eSIMs
- Is the Samsung Galaxy 21 eSIM compatible?
- Is the Google Pixel 3 eSIM compatible?
- Is the Samsung Galaxy S20 FE eSIM compatible?
- Is the iPhone 8 eSIM compatible?
- I can’t activate my travel eSIM. What should I do?
- My eSIM is activated, but not working. What should I do?
- I received an error while scanning the QR code. What should I do?
- Why is my data speed slow?
- I am not seeing any service bars right after installing the eSIM?
- How to fix my eSIM connection issues?
My eSIM is activated, but not working. What should I do?
If your eSIM is activated but not working, we’re here to help! Follow these friendly tips:
1. Check settings
Make sure your eSIM is correctly installed and activated in your device’s settings. Ensure you have selected the correct eSIM pack for data usage.
2. Signal check
Make sure you’re in an area with good network coverage. Sometimes, the local network could have a weak signal where you are currently located, which is why the internet might not work. Unfortunately, we are unable to control this, so please try to just move to a different location with a better signal.
3. Enable roaming
If you’re traveling, ensure data roaming is turned on. You would need to go to your Settings and turn on Data Roaming.
4. Make eSIM active
Make sure that your eSIM is set as the active cellular plan in your device’s settings.
5. Turn off Wi-Fi
This ensures the device is using the mobile network for data, since most phones tend to use Wi-Fi as source of data.
6. Reach out
If you’re still facing issues, contact our support team. We're ready to assist you and get things sorted out!
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